Introduction and Acceptance of Terms

Welcome to elegantloom! By using our website and services, you agree to comply with these Terms and Conditions. We at Alphapress Innovations Private Limited ("Seller," "we," "us," or "our") respect the privacy of our users ("you," "your," or "yourself"). These terms are designed to create a clear and fair relationship between you and us, ensuring that your experience with our platform is smooth, transparent, and trustworthy. If you disagree with any part of these terms, we kindly request that you refrain from using our services.

By continuing to use elegantloom, you confirm that you understand and accept these Terms and Conditions in full. Please review this document carefully, as it outlines your rights and obligations when shopping for furniture with us. We may update these terms periodically, so it's important to check back for any changes. Your continued use of the site after updates signifies your agreement to the revised terms.

Eligibility to Use

To use elegantloom, you must be at least 18 years of age or older. By accessing and making purchases through our platform, you confirm that you meet this eligibility requirement. If you are under 18, you may only use our services under the supervision and consent of a parent or legal guardian who agrees to these Terms and Conditions on your behalf.

User Account Creation

To make the most out of your shopping experience with us, we recommend creating a user account. During the registration process, you'll need to provide certain details, including your name, email address, and a secure password. It’s important to keep this information private, as you are responsible for maintaining the confidentiality of your account and password. Please notify us immediately if you suspect any unauthorized use of your account.

By creating an account, you will have access to additional features, such as faster checkouts, and personalized recommendations. However, please ensure that the details you provided are correct and current, as inaccurate information may affect the processing of your orders or limit your access to certain services.

User Responsibilities and Conduct

When using elegantloom, we expect that all users act responsibly and respect the platform, as well as fellow customers. By accessing and purchasing from our website, you agree not to misuse the platform in any way. This includes refraining from illegal activities, using offensive or inappropriate language, or engaging in fraudulent transactions. You also agree to provide accurate and truthful information at all times, whether during account creation, making a purchase, or communicating with our customer service team.

Additionally, you are responsible for safeguarding your account details, including your password. If you notice any unauthorized access or suspicious activity on your account, it’s important to inform us right away. Any behavior that violates these guidelines could result in the suspension or termination of your account and access to our services. We’re committed to providing a positive and respectful shopping environment for everyone.

Product Descriptions and Availability

At elegantloom, we strive to provide clear, accurate, and up-to-date descriptions of our products. We aim to ensure that every product is represented as it truly is, including dimensions, materials, colors, and other important features. However, please note that while we make every effort to display the colors of our products as accurately as possible, the actual color you see may vary slightly depending on your device’s display settings.

Product availability is subject to stock levels, and although we work hard to keep our website updated, there may be times when a product becomes unavailable after you place your order. In such cases, we will notify you promptly and offer alternative options, such as a similar product, a delayed shipment, or a full refund. We appreciate your understanding and will do our best to meet your needs.

Pricing and Payment Terms

All prices listed on elegantloom are displayed in Indian Rupees (INR) and are inclusive of all applicable taxes unless stated otherwise. We work diligently to ensure the accuracy of our pricing information; however, in the rare event of a pricing error, we reserve the right to correct the mistake and adjust your order accordingly. If you have already placed an order based on incorrect pricing, we will inform you and provide the option to proceed at the corrected price or cancel the order without penalty.

We accept multiple forms of payment, including credit/debit cards, net banking, UPI, and other trusted payment gateways. Please ensure that you provide accurate payment information at checkout to avoid delays in processing your order. All transactions on our platform are secured with encryption to protect your financial data, ensuring a safe and secure shopping experience. Once payment is confirmed, you will receive an order confirmation via email with your order details and shipping information.

Order Processing and Confirmation

Once you place an order with elegantloom, our team immediately begins processing it to ensure timely delivery. You will receive an order confirmation email that includes all the details of your purchase, such as the items ordered, the shipping address, and the estimated delivery date. Please double-check this information to ensure everything is correct. If you notice any mistakes, kindly contact us as soon as possible so we can make the necessary adjustments before the order is dispatched.

We understand how important it is to receive your items promptly, so we work closely with our trusted delivery partners to ensure your order reaches you on time. In case of any unforeseen delays or issues during the processing of your order, we will inform you via email or phone. 

Intellectual Property Rights

All content on elegantloom, including but not limited to product designs, images, text, graphics, logos, and videos, is the exclusive property of elegantloom or its licensors and is protected by Indian and international intellectual property laws. You may not copy, reproduce, distribute, modify, or otherwise use any of our content without our prior written consent. These intellectual property rights help us maintain the uniqueness of our products and services, which we take great pride in.

While we encourage you to browse, shop, and share your favorite items from our website, any unauthorized use of our intellectual property for commercial purposes is strictly prohibited. If you wish to use any content for personal or non-commercial use, please contact us for permission. Unauthorized use of our content may result in legal action, and we appreciate your cooperation in respecting our intellectual property rights.

Limitation of Liability

At elegantloom, we are committed to delivering high-quality products and services. However, we are not liable for any damages, losses, or inconveniences arising from the use or inability to use our website, products, or services. This includes, but is not limited to, technical issues, delays in delivery, or inaccuracies in product descriptions. We aim to provide an exceptional shopping experience, but we cannot guarantee that our website will always operate without interruptions or errors.

By using our platform, you agree that elegantloom and its affiliates, partners, or employees shall not be held responsible for any direct, indirect, incidental, or consequential damages resulting from your use of the website or any products purchased. We encourage you to read product descriptions carefully and follow all care instructions to ensure that your purchases meet your expectations. If any issue arises, our customer support team will do its best to resolve it in a fair and timely manner.

Third-Party Links and Services

elegantloom may contain links to third-party websites, services, or resources that are not owned or controlled by us. These links are provided for your convenience and do not imply any endorsement or responsibility on our part for the content, products, or services offered by these third parties. We encourage you to review the terms and conditions and privacy policies of any third-party sites you visit, as we are not responsible for their practices or content.

By using our website, you acknowledge that elegantloom is not liable for any damages or losses incurred as a result of interacting with third-party links or services. If you choose to engage with any external sites or services linked from our platform, you do so at your own risk. Our goal is to provide a seamless and secure shopping experience, but we advise users to exercise caution when navigating external links.

Termination or Suspension of Accounts

We take pride in maintaining a positive and secure shopping environment for all our customers. elegantloom reserves the right to terminate or suspend your account at any time if we detect any violations of our Terms and Conditions, such as fraudulent activity, misuse of the platform, or inappropriate behavior. We may also suspend your account if we believe your actions are causing harm to other users, disrupting the website, or breaching any legal obligations.

If your account is suspended or terminated, you will be notified via email. In the case of termination, all outstanding orders will be canceled, and any payments made for undelivered products will be refunded as per our refund policy. If you believe that your account has been wrongly suspended or terminated, please reach out to our customer support team, and we will review the matter in a fair and transparent manner.

Disclaimer of Warranties

At elegantloom, we strive to provide high-quality products and services. However, we do not make any guarantees or warranties regarding the accuracy, reliability, or completeness of the content on our website. All products and services are provided “as is” and “as available,” without any express or implied warranties, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.

While we take every precaution to ensure a smooth shopping experience, we cannot guarantee that our website will be free from interruptions, errors, or technical issues. You use our platform at your own risk, and we disclaim any liability for any damages arising from your use of the website, including but not limited to system failures, viruses, or loss of data. We are, however, here to help with any issues, so if you encounter a problem, please contact our support team.

Force Majeure

elegantloom will not be held liable for any failure or delay in fulfilling our obligations due to unforeseen circumstances beyond our control. These events, also known as "force majeure" situations, may include but are not limited to natural disasters, pandemics, government actions, strikes, accidents, or disruptions in transportation or supply chains. In such cases, our ability to process orders, deliver products, or provide services may be impacted.

During force majeure events, we will make every effort to keep you informed of any delays or issues with your order. While we will do our best to fulfill our obligations, we cannot guarantee timely delivery or service during these times. We appreciate your patience and understanding, and we will resume normal operations as soon as the situation permits. If a force majeure event prevents us from fulfilling your order, you will have the option to cancel and receive a full refund.

Governing Law and Jurisdiction

All matters relating to the use of elegantloom, including your purchases and any disputes arising from these transactions, will be governed by the laws of India. By using our platform, you agree that Indian law will apply, without regard to conflict of law principles. This ensures consistency and clarity for all parties involved, providing a clear legal framework for resolving any issues.

This means that any legal action or proceedings must take place in this location. We encourage customers to reach out to us to resolve any concerns before pursuing legal action, as we are committed to offering fair and prompt solutions.

Dispute Resolution and Arbitration

At elegantloom, we value our relationship with our customers and aim to resolve any issues quickly and amicably. In the event of a dispute, we encourage you to first reach out to our customer support team to discuss and attempt to resolve the matter. Most concerns can be addressed through open communication, and we are here to ensure your satisfaction.

Changes to Terms and Conditions

As our business evolves, so too may our Terms and Conditions. We reserve the right to modify or update these terms at any time to reflect changes in our policies, services, or legal obligations. Any updates will be posted on this page, and the date of the most recent revision will be noted at the top. It is your responsibility to review the Terms and Conditions periodically to stay informed of any changes.

We will do our best to notify you of significant changes through email or by posting an announcement on our website. By continuing to use our services after these updates have been made, you accept and agree to the revised terms. If you have any questions or concerns about changes to the Terms and Conditions, our customer support team is always available to assist you.

Contact Information

Your satisfaction is our priority, and we’re here to help with any questions or concerns you may have. If you need further clarification on any part of our Terms and Conditions, have inquiries about your order, or need assistance with anything else, please don’t hesitate to get in touch. You can reach our customer support team via email at alphapressinnovationsprivateli@gmail.com

We aim to respond to all inquiries as promptly as possible, ensuring that you have a smooth and enjoyable shopping experience. Whether you’re seeking product information, delivery updates, or need help with a return, our friendly team is here to assist you every step of the way.