At elegantloom, we understand that sometimes things don't go as expected. To ensure your satisfaction, we've established a flexible return policy. Here’s everything you need to know:

Initiating a Return

You have up to 48 hours from the time you receive your item to request a return. To be eligible, the item must be in its original condition—undamaged, unworn, and accompanied by all tags, packaging, and invoices. Keeping these items intact is crucial for a smooth return process.

Easy Return Process

Returning an item is straightforward and stress-free. Simply email us at alphapressinnovationsprivateli@gmail.com within 48 hours of receiving your item, or initiate the return process through your personal account by selecting the return option. Once we receive your request, we’ll provide clear instructions to ensure the process is as easy as possible.

Our Refund Policy

Our goal is to ensure you are completely satisfied with your purchase. If a product doesn’t meet your expectations, our refund policy is designed to assist you:

Processing Refunds: After we receive and inspect your returned item, we will process your refund within 5 to 7 business days. The refund will be credited to the original payment method used for the purchase.

Quality Assurance: Refunds are issued only if the returned item meets our quality standards. If there are any signs of damage or wear, we may be unable to process a refund. Our team will thoroughly inspect the returned item to confirm it meets our criteria. We aim to make the refund process as efficient and straightforward as possible

EXCHANGE POLICY :

At elegantloom, we are committed to offering the best shopping experience possible. If you encounter any issues with your order, we are happy to offer an exchange. Exchanges are allowed only in cases where there has been an error on our part. If you receive an incorrect, damaged, or defective product, we will arrange for a replacement as quickly as possible.

To start an exchange, simply contact our customer care team at alphapressinnovationsprivateli@gmail.com and provide details of the product along with the issue you’ve encountered. Once we receive the returned item, we will inspect its quality and arrange for a replacement. We aim to streamline and speed up the exchange process to ensure you receive the correct product and enjoy a seamless shopping experience.